Typical “Free Shipping” delivery times vary based on location. We typically process and ship all ordered within 24 hours. Orders placed over the weekend will get processed Monday. In stock items will usually be received within 1-7 business days. Out of stock or special order parts may take 1-2 weeks depending on availability. Contact us to see availability prior to purchase to ensure prompt delivery. Free shipping is economy ground at the discretion of Norcal Diesel Performance and is subject to change without notice. Free shipping not available for truck freight items or from select manufacturers that drop ship from their warehouses. I.e. bulky items such as engines, transmissions and fuel tanks.
Inspect your shipment when it arrives and contact us as soon as possible if a product is damaged or anything is missing. Please provide your order number, a description of the issue, and photos of the shipping carton, shipping label, packaging, and affected items.
Keep the product and all packaging until we provide instructions. Do not install a damaged product or send anything back without authorization.
We will review the issue and coordinate the next steps with the shipping carrier, warehouse, or manufacturer as needed. Some orders arrive in multiple shipments, so we will also check whether any missing items are still on the way.
If tracking shows your package is lost or delivered but you cannot locate it, contact us so we can help investigate. Carrier investigations may take several business days; we will explain the next steps as information becomes available.
Verified shipping damage or fulfillment shortages are handled separately from customer-requested returns and are not subject to a restocking fee.
Please compare the part numbers and contents of your shipment with your order before beginning installation. If something is incorrect, contact us as soon as possible with your order number, the part number received, and photos of the product and packaging labels.
If we shipped an item different from what you ordered, we will work with you to correct it. There is no restocking fee for a verified fulfillment error, and we will arrange return shipping when needed. For certain high-value products, the incorrect item may need to be returned before a replacement is shipped.
If you received the item ordered but it does not fit your vehicle, contact us so we can review the application and how the part was selected. Customer ordering errors are handled under our New Part Returns policy. If you relied on fitment information or a recommendation we provided, let us know so we can investigate before determining the return terms.
Do not install, modify, or continue using a part you believe is incorrect. We do not cover labor costs associated with incorrect, damaged, or missing parts.
Need to return a part? Contact us or submit our RMA form before shipping anything back. A Return Merchandise Authorization (RMA) is required for every return.
Return window
Request your return authorization within 30 days of delivery. Your RMA instructions will include the return address and the deadline for shipping the item back. Returns sent without authorization may be refused or returned to the sender.
Product condition
Products must be new, unused, and uninstalled, with their original packaging, hardware, accessories, and instructions. Opening the box to inspect the product does not automatically make it ineligible, provided the product and packaging remain in new, resalable condition and no product-specific restriction applies.
If an item has been installed, used, damaged, or returned with missing contents, contact us before sending it back. It may be ineligible for return or subject to a reduced refund following inspection.
Restocking fee
Approved customer-requested returns may be subject to a restocking fee of up to 15% of the returned merchandise’s purchase price, excluding tax and shipping. The fee is often lower and helps cover return processing, inspection, and restocking.
Final return eligibility and refund approval are subject to inspection. Feel free to reach out to us with any questions.
Return shipping
You are responsible for return shipping on customer-requested returns. Use the return address provided with your RMA; it may be a manufacturer or distributor rather than our store. We recommend a tracked, insured shipping service.
Incorrect or damaged shipments
If we shipped something different from what you ordered, or your order arrived damaged, contact us before returning it. We will review the issue and arrange the appropriate next steps. We do not charge a restocking fee for verified fulfillment errors or shipping damage, and we will arrange return shipping when a return is required.
Special-order products
Special-order products are not eligible for standard returns. See “Can I return Special Order Parts?” for details.
Core returns must be received within 90 days of purchase, after which, core return availability will be at the discretion of NorCal Diesel Performance and is not guaranteed.
Core returns must be returned in the original packaging with the part number / label undamaged. Carefully fill out an RMA form with all applicable information. Instructions will be sent to you via email. Many times there is a reference number or a special form needed as some cores are sent directly to the manufacturer.
We recommend shipping with a carrier that provides insurance and a tracking number. NorCal Diesel Performance is not responsible for lost cores or shipping damages on core returns.
Core return credit is subject to inspection and verification and is at the full discretion of the manufacturer. A like product must be returned as a core and partially disassembled, damaged or missing parts may affect full core credit.
Make sure to DRAIN ALL FLUIDS from any cores. Shipping carrier will not deliver a package leaking fluids and many manufacturers will charge a fee for cores returned full of fluids or not fully drained.
All orders placed for Kryptonite products not reflected as available in our inventory are deemed final and irrevocable during the lead times specified by the seller. Any attempt to cancel such orders within the stipulated period shall attract a cancellation fee as follows: $25.00 for orders costing $500 or less, $50.00 for orders ranging from $500 to $1000, and $100.00 for orders exceeding $1000. The buyer agrees to these terms and conditions by placing an order for Kryptonite products.
Yes, truck Freight charges will be charged on a case by case basis. It’s recommended if you have a bulky item to contact us for a quote. It may cost extra for a liftgate truck or delivery to a residential address.
No. We do not ship to APO/FPO addresses. It’s recommended to ship stateside and forward via USPS.
No. We do not ship internationally. We ship to the US only. Alaska, Hawaii and other U.S. territories not in the contiguous United States may see inflated shipping costs. If you place an order with an international address, we reserve the right to cancel your order and issue a refund. You will be contacted if this occurs.
Yes. California addresses will be subject to sales tax. Also depending on your state an internet sales tax may apply.
We charge actual shipping charges. To see shipping costs, add products to the cart and calculate shipping by preferred method. Free ground shipping for orders over $149 applies to US residents in the contiguous 48 states, excluding Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands. Some restrictions apply. Engines, transmissions, fuel tanks and other overweight or bulky items must be shipped truck freight; the customer is responsible for actual shipping charges. We may also change the shipping method or carrier to improve ship time or cost.
No. Special order parts are not returnable and non-transferable.
Contact us. We’re regular people and know that stuff happens. If you have a strange situation or something a little different we may have a solution for you. Write us an email or give us a call. Just be patient, we help a lot of people.
